How can we help?

Search for an answer, or sign in with your Ordnary account to create a ticket and follow up on it with our team.

Frequently asked questions

How do I reset my password?

Go to the sign-in page, choose 'Forgot password' and follow the link we email you. For security, the link works once and expires after an hour.
I lost my security key. How do I get back in?

Sign in with another method you've set up, such as a second key or your recovery codes, then remove the lost key in your account settings. If you have no other method, create a ticket and we'll verify your identity.

Where can I find my invoices?

All invoices are in your account under Billing. You can download each one as a PDF.
Can I change the company details on an invoice?

Update your company details in your account first; new invoices use them automatically. For an invoice that was already issued, create a ticket and we'll reissue it.

Why does my custom domain stay on 'Awaiting DNS'?

The CNAME record isn't pointing at the target shown in the console yet, or DNS hasn't updated. Check the record at your DNS provider; validation usually completes a few minutes after it's correct.
Which S3 endpoint do I use for Ordnary R2?

Copy the endpoint from your bucket's settings in the console. It identifies you by access key, so one endpoint works for every bucket in your account.
How long does it take before Ordnary Netway protects my domain?

Once you've verified the domain and the TLS certificate is validated, protection is active as soon as your CNAME points at Ordnary Netway. That usually takes a few minutes.

Is my data used to train AI models?

No, not without your permission. Read how we handle your data in our privacy policy.

Use your Ordnary account to create tickets, follow their status and reply to our team.